Frequently Asked Questions

Our Saona Island tour includes round-trip transportation from your hotel, catamaran and speedboat rides, buffet lunch with local Dominican dishes, open bar with unlimited drinks, visit to the natural pool, free time on the beach, snorkeling equipment, and professional bilingual guides.

The full-day tour lasts approximately 8-9 hours. We pick you up from your hotel around 7:30 AM and return around 5:30 PM. This includes transportation time, boat rides, and about 4-5 hours on the island itself.

We recommend bringing: sunscreen (reef-safe), swimwear, towel, hat or cap, sunglasses, camera, comfortable footwear, cash for souvenirs and tips, and any personal medications you might need.

You can book directly through our website, call us at +1 809 870 11 30, or email us at bookings@saonaislandpuntacana.com. We accept credit cards, PayPal, and cash payments. Online booking is available 24/7 with instant confirmation.

Free cancellation up to 24 hours before your tour. Cancellations within 24 hours are subject to a 50% charge. No-shows will be charged the full amount. Weather-related cancellations by us result in a full refund or tour rescheduling.

Children 3-12 years old pay 50% of the adult price. Children under 3 are free. All children must be accompanied by an adult and we provide life jackets for all ages.

Absolutely! Life jackets are provided for all passengers. The natural pool has shallow, waist-deep water, and you can enjoy the beach and boat activities without swimming. Our guides are trained in water safety.

Safety is our priority. If weather conditions are unsafe, we'll reschedule your tour for another day or provide a full refund. Light rain doesn't usually affect the tour, but we monitor conditions closely and will inform you of any changes.

The tour is not recommended for pregnant women, people with serious heart conditions, or recent surgeries. Children are welcome with adult supervision. If you have any health concerns, please consult with us before booking.