Terms of Service
Our commitment to providing excellent tour services
🎯 Quick Summary
These terms govern your use of our website and tour services. By booking with us, you agree to these terms. Key points include booking policies, cancellation rules, safety requirements, and liability limitations.
1. Acceptance of Terms
By accessing our website or booking our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
- These terms apply to all users of our website
- Booking confirmation constitutes acceptance of these terms
- Terms may be updated periodically with notice
2. Booking and Payment Terms
Booking Process
- All bookings must be confirmed in writing (email confirmation)
- Prices are quoted in USD and include specified services only
- Full payment is required to confirm private tour bookings
- Group tours may require a deposit with balance due before tour date
Payment Methods
- Major credit cards (Visa, MasterCard, American Express)
- Bank transfers for large group bookings
- Cash payments on tour day (for certain packages)
- All payments processed through secure, encrypted systems
3. Cancellation and Refund Policy
Standard Tours (Classic & VIP)
- • Free cancellation: 24-48 hours before tour
- • 50% refund: Cancellation within 24 hours
- • No refund: No-shows or same-day cancellations
Private Tours
- • Free cancellation: 72 hours before tour
- • 50% refund: Cancellation within 72 hours
- • Full refund: Weather-related cancellations
Weather-Related Cancellations
Full refund or free rescheduling for tours cancelled due to unsafe weather conditions as determined by our captain and safety team.
4. Participant Requirements and Restrictions
⚠️ Important Restrictions
- • Pregnancy: Not recommended for pregnant women
- • Age Limits: Children under 3 travel free but must be supervised
- • Health: Participants should be in good physical condition
- • Swimming: Basic swimming ability recommended for water activities
- • Mobility: Limited accessibility for wheelchair users
Required Information
- Valid identification may be required
- Emergency contact information
- Special dietary requirements or allergies
- Medical conditions that may affect participation
5. Safety and Liability
🛡️ Our Safety Commitment
- • Professional, licensed captains and crew
- • Regular safety equipment inspections
- • Comprehensive insurance coverage
- • Emergency procedures and first aid training
- • Weather monitoring and safety protocols
Participant Responsibilities
- Follow all safety instructions from crew members
- Wear provided safety equipment when required
- Disclose any medical conditions or concerns
- Remain within designated safe areas
- Avoid excessive alcohol consumption
Limitation of Liability
While we take every precaution to ensure your safety, participation in tour activities involves inherent risks. Our liability is limited to the cost of the tour. Participants are responsible for their own travel and health insurance.
6. Code of Conduct
We expect all participants to:
- Treat crew members and other guests with respect
- Follow environmental protection guidelines
- Comply with local laws and regulations
- Avoid disruptive or dangerous behavior
- Respect wildlife and marine life (no touching starfish unnecessarily)
⚠️ We reserve the right to remove participants who violate our code of conduct without refund.
7. Force Majeure
We are not liable for delays, cancellations, or modifications due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Government regulations or restrictions
- Port or marina closures
- Equipment failures or maintenance requirements
In such cases, we will work with you to reschedule or provide appropriate compensation.
8. Intellectual Property
- All website content, logos, and materials are protected by copyright
- Photos and videos may be taken during tours for promotional use
- Participants consent to use of their likeness in marketing materials
- Request privacy considerations when booking if photo opt-out preferred
9. Contact Information
For questions about these terms or our services:
Email: legal@saonaislandpuntacana.com
Phone: +1 809 870 11 30
Address: Punta Cana, Dominican Republic
Business Hours: Monday - Sunday, 7:00 AM - 8:00 PM
